CC
Dwayne Tromp
Guest Services Agent · Coral Cay Resort & Spa
Guest request queue
Housekeeping· Reef Wing 214In progress
Extra towels and pillows before 18:00.
Marisol Wever · req-001 · assigned to Dwayne Tromp
- 09:05 — Submitted by guest
- 09:08 — Received by Guest Services
- 09:12 — Assigned to Housekeeping – Reef Wing
- 09:20 — Work started
Maintenance issue· Ocean Wing 508urgentEscalated
Room not cooling below 26°C overnight.
Ricardo Kelly · req-002 · assigned to Dwayne Tromp
Escalated · high · Duty Manager + Engineering
Room out of service risk / repeat failure
SOP 03 — any comfort failure unresolved after 4 hours or affecting a second night escalates to the Duty Manager.
- 07:40 — Submitted by guest
- 07:45 — Received by Guest Services
- 08:05 — Escalated to Duty Manager + Engineering — linked to work order Chiller CH-02